FAQs

Please review our list of FAQ’s if you have any questions.  If you cannot find the answer, you can either contact your local Claud Butler stockist, or drop us a message using our Contact Form

 

Q: I’m thinking of buying a Claud Butler bike, but don’t know what size frame I need?

A: You are by no means alone! Buying a new bike can be a bit of a mine field and, choosing the right size is crucial in ensuring you enjoy your new purchase for years to come. With various designs of bike, there are various opinions on what size you need, also, personal preference and riding style has a huge affect on the answer to this question. We would always recommend you visit your local Claud Butler stockist to sit on different size frames and to see which you personally prefer, here you can also receive all the advice you need on what sort of bike you need. Various sizing charts can be found with a simple online search, but again, physically sitting on different bikes is always the best way to find what is right. Click here for your nearest Claud Butler dealer.

 

Q: I have bought a Claud Butler bike and there is a problem with it, what do I do?

A: We do all we can so that you do not have to ask this question, but in the event that you do experience problems with your new bike, you should contact the seller as soon as possible. They will then in turn contact us should they need any parts/advice.

 

Q: I had an accident on my Claud Butler bike and have broken a part, how do I replace it?

A: Unfortunately, any crash/accident damage is not covered by our warranty, therefore any replacement parts will be at your cost. If you visit your local dealer they can advise the best solution – in many cases, parts/components have a generic fitment. Your dealer may stock alternate products that will work fine. For those parts which are specific to Claud Butler eg; coloured mudguards etc, please request them through your dealer and we will fulfill the order asap.

 

Q: Can I buy a new bike directly from Claud Butler?

A: The only place you can buy a new Claud Butler bicycle, is from an approved Claud Butler dealer. We have always supported this way of doing business as it ensures our bikes reach you in full working order with no concerns over safety. Most dealers will offer a free of charge Pre-Delivery inspection, which basically means they will ensure the bike is in full working order, before you take it home. We don’t sell ‘boxed bikes’. Sometimes there will be a small premium when buying a bike in store rather than from competing online stores, but this premium ensures you receive the bike how you would expect. You may save a small amount buying a boxed bike online, but if you need the bike building, any bike shop will charge you for this. The charge for this service is dependent on the store you take the bike to, but quite often it will outweigh the original saving.

 

Q: I have a Claud Butler bike, can you tell me the model and value?

A: The second hand bike market can be quite tricky, there are no fixed price suggestions as with things such as cars, for example. Quite often, your second hand bike is worth what the buyer is willing to pay – so can vary tremendously. For a guide, we suggest you look online for similar bikes and take from that a rough valuation. We cannot offer quotes on your bike as this is often impossible without seeing the bike in the ‘flesh’.

 

Q: I have an old Claud Butler bike; can you tell me how old it is and more details on the specification?

A: Unfortunately, since moving our assembly lines off-shore we no longer maintain a record of frame numbers.  Therefore, we cannot highlight any details about your bike from the frame number alone.  We do however have a limited archive of old catalogues which date back to the late 90’s, so in some cases we may be able to identify your bike if you send us some images.  You can do so by emailing them directly to support@tandemgroupcycles.com along with your query.

 

Q: I’ve emailed you but not received a reply?

A: We endeavor to reply to all queries within 3 working days, if not sooner. If you’ve emailed us, you’ll hear from us very soon!

 

Q: I want to buy a new bike, but am not sure which would suit me best?

A: We hope that the descriptions given for each of our bikes highlights the intended use and suitability for your needs. However, the best way to ensure you buy the correct bike is to speak directly with your Claud Butler retailer. If you have a face-to-face conversation with your local bike shop, you’ll get all the answers you need and, have a point of contact for any future queries. Click here for your nearest Claud Butler dealer.

 

Q: I have chosen a Claud Butler bicycle and know which size frame I would like, can you tell me where I can buy it from?

A: Unfortunately, once our dealers take delivery of our bikes, we have no reference as to whether or not they still hold them in stock. Our best advice is to contact your local dealer/s and ask them which models they have available. If they do not have one ready and waiting, they will contact us to try and order one in for you. Click here for your nearest dealer.

 

Q: I have scratched/chipped the paintwork on my Claud Butler bicycle, can you supply touch-up paint?

A: Due to the shear volume of bikes and colours we have offered over the years, it is impossible for us to hold stock of touch-up paints. If you contact your local auto-spares centre, they can often mix paint for you using colour charts to match up the correct colour. We also cannot offer colour references for your bike as our factories use codes which are unrecognised by UK suppliers – so colour charts are the most accurate solution. This method will normally allow you to buy small touch-up ‘sticks’ or, for the bigger jobs, aerosol sprays.

 

Q: I’m looking for sponsorship on an up and coming event, can you help?

A: We are approached on a very regular basis by people looking for sponsorship but regrettably, we cannot offer support to all causes, no matter how deserving. We work with chosen charities every year which include, among others, ‘Cyclists Fighting Cancer’. This planned commitment more than often leads to unfavorable responses to any further requests that we receive.