Warranty Information

For all warranty claims, the Claud Butler dealer where the original purchase was made MUST be contacted in the first instance.  Unfortunately, we’re unable to deal with your claim directly, but as we have dealers up and down the country they’ll hopefully be more practical for you.

The length of time our products are covered by warranty are as follows:

For 5 years:

All rigid steel frames and forks

All rigid Titanium frames and forks

For 3 years:

All rigid alloy frames and forks

For 1 year:

All suspension forks

All paintwork and decals

All carbon fibre frames and forks

All original components (Non-Claud Butler branded components, such as Rockshox, Shimano, Avid and SR Suntour are covered by the original manufacturers warranty.  Whenever a fault occurs to a non-Claud Butler branded product, you should contact the UK distributor for that brand to arrange a replacement or repair).

This warranty does not cover:

Normal wear and tear

Improper assembly

Improper follow up maintenance

Installation of parts or accessories not originally intended for, or compatible with the bicycle as sold

Damage or failure due to an accident, misuse, excessive load, abuse or neglect

Labour and transportation costs for part replacement or changeover

This warranty is applicable from the date of purchase for the original owner only, who must produce proof of purchase to validate their claim.  Claims must be submitted through your original retailer, unless the original retailer is no longer trading, or no longer a Claud Butler dealer.  No bike is indestructible and no claims will be accepted for damage due to improper use, competition use, stunt riding, ramp jumping, leaping or similar activities.  All our bikes conform with the relevant ISO standards, of which you can find more details here